Last Updated: 02-Dec-2025
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018, across the European Union (EU) and European Economic Area (EEA). It gives individuals greater control over their personal data and harmonizes data protection laws across Europe.
At Sustalium B.V. i.o., we are committed to protecting your personal data and respecting your privacy rights under GDPR. This page explains your rights and how you can exercise them.
As a data subject under GDPR, you have the following rights regarding your personal data:
You have the right to be informed about how we collect, use, and process your personal data. We provide this information through our Privacy Policy and Terms and Conditions.
You have the right to request access to your personal data. This means you can ask us for:
We will provide this information in a commonly used electronic format (such as CSV or JSON) within 30 days of your request.
You have the right to have inaccurate or incomplete personal data corrected. If you notice any errors in your personal information, you can:
We will make the corrections within 30 days and notify any third parties with whom we have shared your data (if applicable).
You have the right to request that we delete your personal data in certain circumstances, including when:
Note: We may not be able to delete your data if we have a legal obligation to retain it (e.g., financial records for tax purposes, which we must keep for 7 years).
You have the right to request that we restrict the processing of your personal data in certain situations, such as when:
When processing is restricted, we can still store your data but cannot use it without your consent (except for legal claims or protection of others' rights).
You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON). You can also request that we transfer your data directly to another service provider where technically feasible.
This right applies when:
You have the right to object to processing of your personal data when:
Direct Marketing: You have an absolute right to stop your data being used for direct marketing. You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
You have the right not to be subject to decisions based solely on automated processing (including profiling) that produce legal effects or similarly significantly affect you.
Note: We do not currently use automated decision-making or profiling that produces legal effects or similarly significantly affects you. If this changes in the future, we will inform you and provide information about your rights.
To exercise any of your GDPR rights, please contact our Data Protection Officer:
Data Protection Officer
Email: dpo@sustalium.com
Address:
Sustalium B.V. i.o.
Winkelstede 60
2543BR, Den Haag
The Netherlands
When contacting us to exercise your rights, please include:
We will respond to your request within 30 days of receiving it. In complex cases, we may extend this period by an additional two months, but we will inform you within the first 30 days if an extension is necessary and explain the reason.
We will not charge a fee for processing your request unless it is clearly unfounded, excessive, or repetitive. In such cases, we may charge a reasonable administrative fee or refuse to act on the request.
If you believe that we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority.
For the Netherlands:
Autoriteit Persoonsgegevens (Dutch DPA)
Website: autoriteitpersoonsgegevens.nl
Phone: +31 (0)88 1805 250
You can also contact the data protection authority in your own EU country. A list of EU data protection authorities is available at: edpb.europa.eu
For detailed information about how we process your personal data, including the legal basis for processing, data retention periods, and third-party sub-processors, please refer to:
We may update this GDPR rights information from time to time to reflect changes in the law or our practices. Any updates will be posted on this page with a revised "Last Updated" date.
If you have any questions about your GDPR rights or how to exercise them, please don't hesitate to contact our Data Protection Officer at dpo@sustalium.com.